Monitoring and Managing IT Infrastructure in Real Time
The Business Need
A recognized leader in entertainment, communications, and networking technology had a mission-critical need for an enterprise-grade solution that would provide end-to-end capability for the management of a complex IT infrastructure.
The solution would need to be able to support large volumes of users, from multiple locations, using a wide range of equipment and protocols. The solution would also need to have inbuilt scalability to allow for continued growth of the client’s business.
The Solution
After a thorough analysis of several potential supplier’s the company selected Plasma to design, deploy, and manage a customized IT Infrastructure Monitoring solution. Plasma’s firm grasp of the client’s requirements, combined with a proven ability to deliver powerful, digitally-driven, solutions were the key factors in the client’s decision.
The solution developed by Plasma has provided the client with a full suite of technology-powered IT Infrastructure Management capabilities. Capabilities that include:
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Ability to provide real-time support for multiple customers, from multiple locations, from a single pane of glass. |
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A workflow-based ability to provide automatic alerts, escalations, and service tickets. |
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Integration via SNMP Traps, messages, polls, logs, alarms, and general operational data. |
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Ability to integrate with client’s applicable legacy software applications. |
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Ability to conduct predictive analytics to support predictive maintenance routines. |
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Dynamic network topology mapping. |
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Other built-in features: big data storage, data-analytics, custom reporting, and custom, widget-based, KPI dashboarding. |
The Impact
The client is now able to maintain constant, real-time, contact with all elements contained within its diverse IT ecosystem. The Plasma IT Infrastructure Management solution is powering the client’s ability to provide best-in-class service to it’s clients while also improving internal operational efficiencies and reducing overall IT costs.
The built-in scalability of the Plasma solution will allow the client to add additional functionality as business and technology needs continue to evolve. With these advantages the client is well-positioned for continued market growth via delivery of superior services to its growing client base.
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