Customers demand a digital experience that is engaging, seamless, and feature-rich. Give them what they want…

C2M® Connect

C2M’s wizard-based connectivity layer dynamically and securely connects to any data source and normalizes all data to allow for real-time comparison and mashing.

Seamlessly connect to smart devices, API’s, databases, IT systems and enterprise platforms dynamically and regardless of protocol. The C2M® Connect wizard enables quick and easy connection setup without the need for coding. The big data collected from disparate sources can be viewed in real-time and easily applied to Analyze and Workflow layers to enable events and better decision making. C2M® Connect layer simplifies digital and IoT integration into business projects and applications so development and integration is seamless.

The Basics - What it is and What it Does

It’s fairly simple. If you fail to provide your customers with a digital experience that is both engaging and memorable someone else will. Common problems associated with outdated digital experiences can include:

  • Inability to provide a digital experience that is aligned with the specific needs of the customer. Portals that have not been designed to provide user-centric experiences.
  • Portals that do not deliver branding messaging that customers will respond to. Branding content that fails to stick.
  • Content management that is cumbersome, non-intuitive, and not appropriately targeted to deliver maximum value.
  • Inability to collect and synthesize customer data across all input channels (social media, email, call centers, surveys, etc). Results in sluggish response to issues and opportunities.
  • Inability to utilize analytics to draw conclusions regarding visitor/customer tendencies and behaviors.
  • Failure to deliver customer satisfaction, drive customer retention, and promote brand awareness due to all of the above.

“To provide the desired user value and experience the software solution would need to include comprehensive analytics, dashboarding, and reporting capabilities.”
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Simple, Quick, Reliable Connection to Your Data Sources

Delivery of a seamless and streamlined digital experience that has been developed to address specific needs of your targeted clients.

Development of brand messaging, imagery, and content that is consistently reinforced throughout the clients interaction with your digital environment.

Ability to develop, deliver, and manage digital content across a wide range of device types within web and mobile platforms. Quickly put your content where it will deliver the most value to your customers.

Provides the ability to track customer preferences and behaviors through the use of feature-rich analytics and customized dashboards. Take the right actions at the right time.

The result of all the above will…
– Improve customer satisfaction and stickiness
– Increase your brand awareness
– Build your reputation as a provider of a great digital experience
– Improve your market share and drive revenue growth

Implementation, Hosting, and Support (Managed Services)

Any software application is only as good as the quality of its implementation and of the ongoing support services. Plasma has a 15 year track record of providing high-end implementation, hosting, and support services for a wide range of enterprise-level deployments.

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